We are a customer-first company and have a flexible cancellation policy. Under this policy:
- Cancellations request will not be entertained if the orders have already been communicated to the customers and we have initiated the process of shipping the item.
Refund of a product is allowed only under the following circumstances:
- If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days.
- We do not take any responsibility for a delay in refund because of the delays made by the bank, calamities or national holidays.
- A customer can ask for a refund if the specification of the product received is not as per the specifications mentioned on the website or if the product replacement takes more than 14 working days.
Replacement of a product is allowed only under the following circumstances:
- Replacement can be made if the customer establishes that the product delivered is defective.
- In case the customer receives a damaged or defective product, please report to our Customer Service team. If our team determines that your problem qualifies under warranty coverage, Klef will arrange the reverse pick up for the product that is under Return Policy Timeline. Do note that an amount of Rs. 150 will be charged from the customer in case of reverse pick up. Once we receive the product, the Quality Check team will go through the condition of the product and will provide resolution (resolve the issue or provide fresh replacement) to you within 5 workings days. The resolution will be shared with you over the trail mail.
- In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of any manufacturing defect within 1 year of the invoice date, the product will be replaced.
- A product will not be replaced if the customer is not happy with the look/sound quality of a defect-free product.
- The whole packet with the product and its accessories intact will be picked up by the courier boy arranged by Klef.
- Product prices listed on the website are current. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund to the customer.
- Prices are subject to change without advance notice.
- All prices on this web site are in Indian Rupees. For international cards used on the site, the bank’s applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument
- All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.
- Our products are liable for GST in India.
Out of Stock situations
- Our endeavor is to ensure that all products listed on the site are available in stock for despatch to the buyer. However in case, the product is not available for any reason, we will contact you within 2 business days and give you the option to exchange, or cancel the order based on your convenience.